Q: We have used expert consultants in the past without the desired results. Why didn't we get better results?
A: Most consultants, by the nature of the work they do, focus on a few areas of expertise. This can be helpful, but often ignores the fact that an organization is a dynamic, organic system. Notice "organic" and "organization" come from the same root. One of the definitions of organic is "of, relating to, or derived from living things!" Every facet of the system interacts with and influences every other facet. LifeTraks works with the fundamental nature of the organization itself. Thus, our work ultimately impacts every segment of the organization. Others, although skilled at what they do, are working at too superficial of a level to have any meaningful impact.

Q: How are you different?
A: Too often, we see organizations wasting valuable energy and resources by reacting to "symptoms." These symptoms are visible and painful. However, if the root causes are not identified and addressed, the ultimate cost can be staggering, both to the organization and the individuals involved. We work with our clients to identify the "real" problems, and the necessary changes needed to resolve those problems. Often, the root cause lies within the underlying values and beliefs held by the organization and its members, especially the leaders. Most organizations lack a methodology of modifying the culture when it is in conflict with the objectives of the organization, which is often the case. These organizations rely on us to help them resolve difficulties with mission critical projects and objectives. They rely on our services because we generate significant results with a fraction of the resources they have expended in past, unsuccessful efforts.

Q: How do you facilitate lasting change?
A: Since we address the underlying issues at the root level, we offer a level of assistance that generates and sustains lasting change, even when our clients' previous efforts failed.

Q: Do you require the purchase or addition of costly new resources?
A: No, quite the opposite. In almost all cases we were able to improve the utilization of existing resources, sometimes dramatically.

Q: Where do you find that your training has the biggest impact/pay off?
A: The nature of our training allows us to see measurable results on all levels of entry, often instantly. In many instances the training starts with one individual or team to the point that other entities of the organization become aware of the change and success generated by that team. As a result, other parts of the organization request to have the training expanded to include their services. During this process the momentum keeps building to the point where finally the training is role out throughout the entire organization. At that point we found after interviewing the top level of these organizations, that the impact and the results achieved has even exceeded the most optimistic expectations.

Q: How do you measure the results of your training?
A: Typically we do an in depth assessment before and after the training. In addition we meet with key individuals, groups, department heads, executive teams and other stakeholders (e.g., customers, suppliers, etc.) to clearly identify performance goals and objectives. In predetermined intervals we revisit the organization and measure the results/ performance generated by the change.

Q: How can you ensure us that this will not be another awareness builder that lacks results?
A: We pride ourselves to be a no nonsense organization and we are willing to back this up with our 100% satisfaction guarantee. If you are not 100% satisfied with the training you have received we will gladly refund your tuition. We offer free, one-hour mini-workshops as a means of familiarizing organizations with the principles and methods we use. Contact us to schedule one for your organization.